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LIVE ORDERS CAN NOT BE IN THE SHIPPING BOX FOR MORE THAN 5 OR 6 CONSECUTIVE DAYS! 

We do not recommend shipping live PyroDinos to a PO BOX or forwarded address (APO) Shipping destinations:

• We ship to all of the USA, Belgium, France, Germany, Netherlands, United Kingdom, Denmark, Austria, Switzerland, Czech Republic, Hong Kong, Japan and most of Canada.  Customers from countries not on this list may inquire about custom shipments (support@pyrofarms.com)

Shipping times:

• Local orders ship Mondays, Tuesdays and Wednesdays (Thurs overnight only). Using USPS Priority or FedEx 2-Day
• International orders ship Mondays and Fridays using FedEx International Priority. (~3 days)
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• US Orders over $120 will have free shipping (US Only)
• Orders under $120 will be charged for shipping depending on your chosen delivery method. The full price will be displayed at checkout.
• International customers are responsible for any duties and taxes associated with the order.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
• We also accept payments via Amazon Pay and Shop Pay.

Your enthusiasm is important to us. We offer a 60-days guarantee for all living PyroDinos

• If your PyroDinos do not produce light (at night) after 7pm in the dark, then send us an email (support@pyrofarms.com) or call us (760-335-0990) with your order number and we will get you glowing again. 
  
• International customers must pay a shipping fee for all free replacements.
  

Returns

• To be eligible for a return, goods must be accompanied by proof of purchase.
• For returns, please email support@pyrofarms.com with the subject 'Returns' and include your order number, name and the reason for the return.
• PyroFarms will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

PyroFarms cultivates a marine phytoplankton (microscopic plant plankton) known to scientists as Pyrocystis fusiformis.  P. fusiformis is classified as a dinoflagellate (aka 'Dino').  At PyroFarms we refer to our Dinos as 'PyroDinos'.  We have been growing and selling Dinos for several years and guarantee all PyroDino dinoflagellates for 60 days.  

After delivery:

It is OK to leave the PyroDinos in their white Spout Pouch for up to two months after delivery if they receive daily light.  If kept in the spout pouch, loosen the cap weekly to allow for some air exchange.  Our PyroDinos have enough resources in the pouch to sustain them for over 8 weeks.  PyroDinos will require daily lighting (low to moderate room lighting), 8- 12 hours a day.  PyroDinos will not survive more than 5 or 6 days without daily light.   

DO NOT ADD TAP WATER OR ANY WATER - EXCEPT FOR DINONUTRIENTS

Feeding Dinoflagellates:
Feeding is not actually 'feeding' like you would feed a pet.  Feeding PyroDinos is more akin to fertilizing a plant.  It is good for the plant's health but not absolutely required.  And you can overfeed Dinos as you can over-fertilize a plant.

Maintenance feeding:
Wait for one to two week after arrival until feeding. 

Add small amounts (5%-10% of total culture volume) once every week or once every 2 weeks. 
                                                                                                
   <example for a small 300ml/10oz culture add 1oz/25ml every 2 weeks>

Lighting:

NO direct sunlight or any lighting that adds excess heat to the dinoflagellate culture should be employed.  Indirect (naturally reflective) sunlight is good.  LED lighting is great because it produces minimal heat.  Lighting should be similar to having a small PyroDino culture 4 to 10 feet away from a single 60W light bulb.  Try to keep your PyroDinos in one location throughout the day and night.  

Bioluminescence:

Bioluminescence will only occur at night in the dark while the dinoflagellates are gently disturbed.  Dinoflagellates will not light up during daytime hours!  These tiny plankton have a circadian rhythm or internal clock which helps program them to nighttime and daytime.

Bioluminescence depends on these factors (in order of importance):  1)  The amount of contaminating light in the room (darker = better).  2) The density and volume of dinoflagellates used.  3) The time the dinoflagellates have to generate the light producing molecules luciferin and luciferase into their nighttime cycle.  4) The overall health of the dinoflagellates.

Our support team is always happy to guide you at any step!

support@pyrofarms.com

Your Bio-Orb is ready to fill.  Simply empty the white PyroDino spout pouch into your Bio-Orb. 

Do not add the DinoNutrient pouch at this time. 

After filling the Bio-Orb:

Once PyroDinos are added to the Bio-Orb or other container it is best to let the new PyroDinos go without feeding for the first week or two.  Wait for the PyroDinos to bounce back from the stress of shipping and transfer.  And then wait for healthy PyroDinos to aggregate near the top of the Bio-Orb or new container before feeding.  Healthy PyroDinos will aggregate near the top of their container.  Do not feed unless you see a distinct line of PyroDinos near the top of the container.   This is the sign of a healthy PyroDino culture.   

When you have a healthy PyroDino culture as described above you may feed every week or every two weeks.

DO NOT ADD TAP WATER OR ANY WATER - EXCEPT FOR DINONUTRIENTS

Maintenance feeding:
Wait for one to two week after arrival until feeding. 

Add small amounts (5%-10% of total culture volume) once every week or once every 2 weeks.                                   <example for a small 300ml/10oz culture add 1oz/25ml every 2 weeks>

Expansion feeding:
Add 30-50% total culture volume once every 7 to 10 days.  Ensure culture is healthy and dense before expansion.  Stop or reduce feedings if bioluminescence is significantly diminished days after feeding.   

Temperature:  63F to 79F (17C – 26C)

Dinoflagellates can withstand a wider temperature range if the changes are gradual and light conditions are complimentary.  During periods of warm temperatures (80F+) low lighting is preferred. 

Lighting:

NO direct sunlight or any lighting that adds excess heat to the dinoflagellate culture should be employed.  Indirect (naturally reflective) sunlight is good.  LED lighting is great because it produces minimal heat.  Lighting should be similar to having a small dino culture 4 to 10 feet away from a single 60W light bulb.  Try to keep your culture in one location throughout the day and night.  

Bioluminescence:

Bioluminescence will only occur at night in the dark while the dinoflagellates are gently disturbed.  Dinoflagellates will not light up during daytime hours!  These tiny plankton have a circadian rhythm or internal clock which helps program them to nighttime and daytime.

Bioluminescence depends on these factors (in order of importance):  1)  The amount of contaminating light in the room (darker = better).  2) The density and volume of dinoflagellates used.  3) The time the dinoflagellates have to generate the light producing molecules luciferin and luciferase into their nighttime cycle.  4) The overall health of the dinoflagellates.

Please your questions to support@pyrofarms.com