Made my purchase off of the site Touch Of Modern. Spent over 60.00 to have my package come in the middle of a cold snap through the USA. I believe this is what ruined the product. Upon further investigation this seems to be an ongoing issue with this company and their product. A faster way to lose 60.00 just throw it out the windows on the highway.
We guarantee our PyroDinos for 60 days for situations like yours. We have to ship our partner orders (Touch of Modern) immediately have no way to hold these types of orders due to weather. You may contact us (email@example.com) with your order number and we will get you glowing.
I purchased this first as a gift for my 5 year. It's fabulous. She loves to shake her dinoflagellates at night, and it's been a very cool and educational experience. Then, I sent 3 more as gifts to various family friends. The setup and upkeep is simple, the customer service is fast and super helpful, and the glow?... Magical!
Love it! The orb is so cool! And yes, the blue glow really is very cool to see in the plam of your hand. Makes the perfect gift!